Help Center

Find answers to your questions and get support

Help Categories

Getting Started

Learn how to create an account, download the app, and start playing

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Gameplay

Understand game rules, controls, and features

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Payments & Deposits

Information about deposits, withdrawals, and payment methods

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Account Security

Keep your account safe and secure

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Technical Support

Troubleshoot technical issues and bugs

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Tournaments

Everything about tournaments and competitions

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Getting Started

How do I create an account?

To create an account, click the "Sign Up" button on the homepage, enter your email address, create a secure password, and verify your email. You can also sign up using your social media accounts.

How do I download the mobile app?

You can download the FFPoker app from Google Play Store for Android devices or directly download the APK file from our website. The app is compatible with Android 5.0 and above.

How do I start my first game?

After creating your account, you'll receive free chips to start playing. Go to the lobby, choose a table that matches your skill level, and click "Join Table" to start playing.

Gameplay

What are the basic poker rules?

FFPoker uses Texas Hold'em rules. Each player receives 2 hole cards, and 5 community cards are dealt on the board. Players make the best 5-card hand using any combination of their hole cards and community cards. For detailed rules, visit our Rules page.

What are the hand rankings?

From highest to lowest: Royal Flush, Straight Flush, Four of a Kind, Full House, Flush, Straight, Three of a Kind, Two Pair, One Pair, High Card. Check our Rules page for detailed explanations.

Payments & Deposits

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), PayPal, bank transfers, and various e-wallets. All transactions are secured with SSL encryption.

How long do withdrawals take?

Withdrawal processing times vary by method: e-wallets (24-48 hours), credit cards (3-5 business days), bank transfers (5-7 business days). All withdrawals are subject to security verification.

Account Security

How can I secure my account?

Use a strong, unique password, enable two-factor authentication, never share your login details, and always log out from shared devices. Contact support immediately if you suspect unauthorized access.

I forgot my password. What should I do?

Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email. If you don't receive the email, check your spam folder or contact support.

Technical Support

I'm experiencing connection issues. What should I do?

Check your internet connection, try refreshing the page or restarting the app, clear your browser cache, or try using a different browser. If issues persist, contact our technical support team.

What are the system requirements?

For mobile: Android 5.0+ or iOS 10+. For web: Chrome 60+, Firefox 55+, Safari 12+, or Edge 79+. Stable internet connection required for optimal gameplay.

Still Need Help?

If you can't find the answer you're looking for, our support team is here to help.

Email Support

support@ffpoker.com

Response within 24 hours

Live Chat

Available 24/7

Phone Support

+1-800-FFPOKER

Mon-Fri 9AM-6PM EST